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Smarter Constituent Service
Smarter Constituent Service

Promote Constituent Services Best Practices

With little officially to go on, each new congressional office practically has to reinvent the wheel when it comes to effective constituent services and engagement. This lack of standards or instructions - most information is passed on second, third or fourth hand - is exacerbated by the rapid turnover among staff and lack of institutional knowledge. Creating a nonpartisan page with best practices, available to all on the House network, is a simple and smart remedy.

STATUS

JURISDICTION
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RESOURCES

The Challenge

An Antiquated System

  • “A well-resourced, high-capacity Congress where employees from diverse backgrounds and experiences can build long careers and expertise is a necessary condition for successful legislating in the years ahead."

    Molly E. Reynolds
    Brookings Institution

    “There is no shortage of good ideas for reform, and it's important that Congress grabs the bull by the horns and begins to implement them."

    Jonathan M. Bydlak
    R Street Institute

    “In order to begin to restore the constitutional republic that the founders envisioned, Congress must invest in itself as an institution."

    Kevin R. Kosar
    American Enterprise Institute

  • “The founders put Congress first, but Congress has often put itself last. The success of our system of government depends on a strong Congress. It's time to get to work."

    Soren Dayton
    Protecting Democracy

    “Congressional modernization is not a box to check; it's the ongoing, essential evolution of tools, systems and processes required to keep pace and remain effective in our increasingly complex, ever-changing world."

    Marci Harris
    POPVOX

    “Only by strengthening the rules and norms by which Congress operates will it be able to deliver the legislative solutions that Americans need and deserve."

    Meredith McGehee
    Issue One

  • “Our investment in Congress is a mirror of our investment in democracy itself."

    Daniel Schuman
    Demand Progress

    “A well-resourced, high-capacity Congress where employees from diverse backgrounds and experiences can build long careers and expertise is a necessary condition for successful legislating in the years ahead."

    Molly E. Reynolds
    Brookings Institution

    “There is no shortage of good ideas for reform, and it's important that Congress grabs the bull by the horns and begins to implement them."

    Jonathan M. Bydlak
    R Street Institute
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